Customer Service

Contact Information

bostonandboston ltd. 35 Victoria Road, Southwick, Brighton & Hove, BN42 4DJ, UK T: +44(01273)202095 E: [email protected] Vat No. GB 816 8452 12 Registered in the UK Reg No. 4798823


Privacy Policies

Your personal data collected by the will not be passed onto any third parties. bostonandboston may use your e-mail address to contact you about your order. Occasionally, we may contact you with details of new collections, but we will not pass your details to any third parties


Returns & Cancellations

If for any reason you wish to cancel your order prior to despatch, please contact us at the office on +44 (0)1273 202095 at the earliest opportunity to arrange the cancellation, or email us at [email protected] quoting your order reference number in all correspondence. If you are not completely satisfied with your order, we are happy to exchange or refund the goods, if returned within 14 days. Address for the returned order is: Returns, bostonandboston ltd, 9 a+b eaton grove, hove, east sussex, bn3 3ph UK The item(s) must be returned in the same condition as sent, in the original box, with all original paperwork (e.g. warranties and tags) which must also be in same condition. Items that show signs of wear or are damaged in any way (such as mark or blemishes) cannot be accepted for return. The item must also not have been sized or altered in any way. Damaged goods due to customer's negligence cannot be accepted for return. Please return the items in their original packaging with proof of purchase, and ensure the item is sent with adequate insurance. bostonandboston is not responsible for any damage or loss through transit for items being returned to us. Please note we do not refund postage charges on returned items. These terms do not affect your consumer statutory rights.


Secure Online Ordering

Once orders are placed you will receive an email confirmation with your unique order reference number, your order details and the amount to be charged to your card. Please keep this documentation somewhere safe in case you need to contact us about your order. bostonandboston website uses Secure Sockets Layer (SSL), technology meaning your personal and card details are fully protected. Payments are processed using PAYPAL payment gateway and you know you are in a secure environment by the 'padlock' symbol on Microsoft Internet Explorer or the 'key' symbol on Netscape browsers. We accept PAYPAL Visa, Mastercard, Switch, Solo, Maestro and Electron. It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. bostonandboston Ltd tracks the electronic 'fingerprints' of every order placed on bostonandboston.com to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.


Disclaimer and Liability

bostonandboston endeavour to ensure all images are a true representation of the finished product, however there might be slight variations due to print, browser and publishing limitations. Please note images are not always actual size. bostonandboston reserve the right to change, modify, substitute or remove without notice any information on the site as required. bostonandboston reserves the right to change prices due to market fluctuations. In the unlikely event of the goods we deliver not being what you ordered or there being a shortfall in delivery quantity, please notify us by telephone or by e-mail of the problem within 10 working days of the delivery of the goods in question. bostonandboston will not accept reporting of any errors after this time. bostonandboston does not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, and/or loss from claims of third parties arising. bostonandboston will only be liable for direct loss up to a maximum total of the price of the product or service purchased in respect of any claim.


Copyright and other rights

All rights, including copyright in this website are owned by bostonandboston Ltd. Any use of this website or it's contents including storing or copying them in whole or in part for any purpose, other than to be used for the sole purpose of placing a personal order with bostonandboston is prohibited. The contents of this site are for personal and not commercial use, and as such bostonandboston prohibits any modification, distribution or re-posting of any images, written text, coding or any element of design of this website for any purpose. All intellectual property rights in our designs and products are and will remain the property of bostonandboston Ltd. Any infringement of these rights will be taken seriously. This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England.


Pricing

All prices on this site are shown in GBP pounds (£) sterling and are inclusive of VAT at 20%. Orders shall be accepted at our sole discretion but are normally accepted once credit card authorization has been confirmed. Product prices include postage. Payment must be received in full before your order can be accepted. Overseas customers please note you will be billed in GBP pounds (£) sterling.


Delivery

boston and boston offers a fast, safe and reliable delivery service within the UK and around the world. Orders are dispatched from stock where available. All orders delivered FREE in the UK + Worldwide UK: 2-4 working days. Western Europe: 2-4 working days Eastern Europe: 3-5 working days USA and the rest of the world: 5-7 working days All order are sent by Royal Mail 1st Class and International Airmail Small Packet Next day delivery in the UK is available for £5.95 by request, Subject to item being in stock. Please email to request this service - [email protected] UK orders require the signature of an adult. Because of this, we can not deliver to P.O. Box addresses Once the goods have left us and are in the possession of Royal Mail or an international courier, bostonandboston cannot be held responsible for any delivery delays. bostonandboston is not responsible for any customs or import duties when goods are despatched outside the UK. Please also note bostonandboston cannot guarantee that the sale and delivery of its goods to your particular country is permissible so please make sure you check your countries import restrictions before placing your order.